SHIPPING & DELIVERY
GENERAL DELIVERY GUIDELINES:
HQ is delivered to your home. You’ll have the opportunity to schedule a delivery appointment with your local delivery team.
When you receive and email stating your products are with a local delivery partner, it means they should be reaching out to you in approximately 2 business days to schedule delivery. If you haven’t heard from them after this time, contact us and we’ll follow up on your behalf or provide you with their direct contact number. If your building requires a COI for delivery, please send your building’s sample COI to firstname.lastname@example.org as soon as you receive the email stating your furniture products are with our delivery partner. COIs can take up to three days.
You'll never receive a surprise delivery and will have a set date and time window for receiving your new furniture. This is the time to arrange any special accommodations that need to be made to ensure you can safely bring your item(s) inside on your own (or with a few helping hands for HQ).
When your order is delivered you will be required to sign for it. You must reschedule your delivery 24 hours prior to the start of your delivery window.
We developed special packaging for Demarc’s HQ to protect your home office from damage during shipment. Lay the product down on its longest side and cut the bands to unpack. Once you remove the corner pieces, the large honeycomb cardboard will lift away. Over 90% of our packaging is recyclable. Please remove the plastic handles from the cardboard packaging.
PREPARING FOR YOUR DELIVERY
Demarc arrives in two boxes; the heaviest weighs 85 lbs. Therefore, for standard delivery two people are needed to bring the unit inside and lay on the ground. For white glove delivery, please clear a pathway at least 32” wide for the delivery team and have the location of your new home office space ready.
The freight companies used for standard delivery are THRESHOLD only. For apartments, they will bring products to the threshold of your building — not your home. This is a common policy among all freight companies. Special accommodations for your shipment may be worked out between you and the freight company.
Please call us before shipping if you live on a street that an 18 wheeler truck may have a hard time getting to (for example low hanging power lines, tree branches, not a through street, etc.) as delivery may not be possible to your curb.
WHITE GLOVE DELIVERY:
If you upgrade to white glove delivery, your products will be brought into your home, assembled, moved into place and packaging removed. If you may wish to return products, request to keep all packaging. Tipping is at your discretion.
DELIVERY DATE REQUEST:
While we’re unable to guarantee a specific delivery date at the time you place your order, we will provide you with an ETA follow up email once your order is processed and shipping/ delivery updates as they become available.
Delivery appointment availability varies depending on the local delivery partner in your area. You will only be able to make an appointment once the order is at the local delivery partner’s facility, so we cannot guarantee a specific day at the point of placing your order. However, generally this will be between 9am and 5pm, Monday to Friday. The partner in your area may be able to accommodate deliveries outside this time, so feel free to inquire when they contact you to arrange a delivery date.
If you are not present at the agreed upon delivery window, you will be charged a fee of $150.